Order Tracking

Your order is very important to us. Please take the time to read the information below.

Free Items:

  • Due to high demand, shipping usually takes 20-50 working days (with a maximum of 60 days in extreme cases) and most orders arrive within 20 days.
  • Sometimes your items can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact us at support@joan-online-store.com with your order number and a photo of the item.

Usual Shipping Time Ranges: 

  • United States: 10 - 30 Working Days
  • United Kingdom: 10 - 35 Working Days
  • Australia: 10 - 40 Working Days
  • Europe: 10 - 35 Working Days
  • Canada: 10 - 40 Working Days
  • Rest Of The World: 14 - 60 Working Days

Important Remarks

Replacements are given for items lost while shipping. Replacements are shipped within 7 days after receiving your item if damaged. 

 Tracking your order:

To track your order, please enter your tracking number after clicking the following link -> Track Your Order 

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 7 days).  It usually is 13 characters long and starts and ends with a letter.

Please note that you must not enter your order number, or it will appear as an error automatically. 

If you cannot find your tracking number, please get in touch at support@joan-online-store.com .